What is the Quick Enquiry Form?
- A form in which families only have to enter a few, key pieces of contact and care information maximising lead capture
- Families do not have to create an account with a username and password before submitting a waitlist request
Enquiries are automatically added as leads into to your waitlist system (you can also set them to pending and approve all incoming leads)
Families are sent an automatic email 'Thank you for your Enquiry'. Services can customise this email template. Within this response email, families are welcomed to the MyWaitlist Parent Portal and encouraged to create a login.
How do I set up online enquiries?
To enable online enquiries, you will need to create a Quick Enquiry Form. This form may be displayed and accessible on your website, social media or used in online marketing campaigns such as Google Ads. Each Quick Enquiry Form that you make will have its own generated HTML code for embedding in your website.
To set-up a Quick Enquiry Form, follow the steps outlined below.
1. Click “Settings” (top-right of page), click “Quick Enquiry Forms” and then click the “New Enquiry Form” button.
2. Enter all the relevant information for your Quick Enquiry Form then click the “Save Settings” button.
Title – title of your quick enquiry form
Centres – drop-down menu will appear to select the centre(s) within your account
Landing Page URL – a page where users will be directed to after a successful enquiry submission e.g. “Thankyou for your enquiry” page created by your website developer
URL for Custom CSS - You may style your Quick Enquiry Form with your own design, layout and colours. See your website developer for your custom CSS code.
Allow Parents to Book Tour – you may redirect enquiries to your Tour Booking Form if a family's care preferences meet a specific set of criteria. You can discern families based on their care age or care date.
See below screenshot for an example. In this example, if a family makes enquiry and fits the age range between 0-24 months AND needs care within three months they would be redirected to your “Book a Tour” URL page with your Tour Booking Form (rather than your default landing page URL i.e. “Thank you for your Enquiry” page).
Once you have saved your new Quick Enquiry Form, your form’s unique HTML code will be generated and appear at the top of the page.
3. Give your unique URL to your website developer for embedding within your website.
Please see below for an example of a Quick Enquiry Form that is embedded on a website.
Quick Enquiry Form example
By default, all online enquiries will be converted into the system and marked as ‘Waitlisted’. If you would like to turn this feature off, and treat these enquiries as ‘Pending’, see Automation Settings in the Settings Menu of the System.