How do I Customise Email Templates for Tour Notifications?

There are 5 email templates associated with tour management. At each stage of a tour booking, parents will receive the following communications:

• Confirmation
• Reminder
• Thank You for Attending (includes Feedback Survey link)
• Reschedule
• Cancellation

To view the default wording, and to change each template:

1. Click ‘Settings’ on the header menu
2. Click ‘Email Templates’ on the LH menu bar
3. Choose the desired tour email template you wish to customise and click the ‘pencil’ icon to edit
   
4. Edit your email template using the text editor
5. Click ‘Apply’ button to complete

Example of Editing an Email Template:

Note, the placeholder icon is useful for inserting URLs specific to tours e.g. reschedule a tour, cancel a tour, view tour details, feedback survey etc…