How do I manage unsubscribers from email campaigns? – Help Centre

What to know:

There is an unsubscribe link in each footer that is sent out with your email campaign. MyWaitlist does not allow you to remove this link as it is a requirement under Australian Spam Regulations.
When a contact unsubscribes, this means they unsubscribe from all email campaigns from your login account. However, they will still receive transactional system emails i.e. non-marketing emails such a: enrolment offers and confirmations, reminders to maintain active status, and tour notifications.
If you are a group user and creating a campaign on behalf of multiple childcare centres, when a contact unsubscribes, this means they are unsubscribing from your login account and its emails only. They will still remain subscribed to the individual childcare centre and its emails.

To view a complete list of Unsubscribers

To view a list of unsubscribers per Email Campaign

Step 1: Click on Campaigns in the header menu
Step 2: Click on 'Campaigns' on the left-hand sub menu
Step 3: Click the reporting icon on the right-hand side of the Campaign Report you wish to review

Step 4: Click 'List' menu on the right-hand side
Step 5: Check the tickbox 'unsubscribed' to review which of your recipients unsubscribed to your campaign

How can administrators unsubscribe a user manually?

Step 1: Search for your contact and view their Carer Summary Page
Step 2: Click the green button 'Subscribed' in the top left-hand corner. The page will refresh and the button will now appear red and labelled 'Unsubscribed'.

An example of an unsubscribed contact :

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