Troubleshooting: Email FAQ's

Why are my emails landing in spam/junk folders?

MyWaitlist has developed the ability for you to authorise MyWaitlist to send emails from your email domain (i.e. www.yourcentrename.com.au). To ensure system emails are coming from your own email domain, please configure your SMTP settings. See article below:

https://support.mywaitlist.com.au/hc/en-us/articles/360000815856-How-to-configure-SMTP-settings-in-your-MyWaitlist-account-

Other Helpful Tips to improve Email Deliverability and pass Spam Filters:

1. Ensure your emails templates do not include too many special characters. For example, too many capital letters on words, **asterisk marks and smiley faces :-)). 
2. Omit any gimmicky sales language from email templates i.e. “Be sure to act quickly so that you don't miss out!”
3. Ensure your email templates do not have any links to websites that are not secure.
4. Ensure your email templates do not have any broken html code or images, especially in signatures. Be sure to use our placeholders instead of copying text from a word document into your email template.