Why is my form not working on my website?
Your online forms will not work for the following reasons:
1. You have copied the wrong embed code on your website
2. Your account is in arrears
Ensure all past invoices have been paid. If you pay via credit card, you can update your billing settings here by following these steps. If you pay via direct invoice, you can email firstname.lastname@example.org for assistance and provide your billing details.
3. Your tour calendar has no time slots (Tour Booking Form only)
To ensure tour times appear for families to make appointments, please ensure you set up your tour calendar. You can locate a handy step-by-step guide by clicking here.
4. Your account is a trial version.
If you are using a trial version of the system and would like to continue your subscription. You can choose your plan and update your billing settings here.
If you are still experiencing difficulty, please email email@example.com to speak with our friendly Support Team.
What is the difference between an Offer Letter and a Confirmation Letter?
Offer letters generally detail the terms and conditions a family will need to comply with in order to secure enrolment with a service. These conditions may be in the form of a:
a) Bond payment
b) Enrolment fee
c) Written acknowledgement / response
d) Signed agreements and forms
When a family has complied with the terms and conditions of an offer letter, services will need to Confirm the enrolment, see How to Confirm an Offer.
Confirmations are formal correspondence which notifies a family that a place has been secured and articulates the enrolments days and commencement dates that a family is agreeing to. If an Offer Letter expires, the Offer will be move back to a Waitlisted state, see Offer Expiry Emails.
In some cases, services may like to bypass offers and confirm a position more immediately. This may be necessary if a family has accepted a position on-the-spot e.g. by paying a bond/fee or completing enrolment forms straightaway.