Troubleshooting: Tour FAQ's

I cannot see my tour time slots on my website tour booking form.

Have you created a time slots for families to book a tour but they aren't appearing on your web form? See below for common errors that may be causing this issue.

1. Check your Tour Calendar Settings - is there a minimum lead-up time before a family can book a tour?
   
   
   
   
2. Check your Tour Calendar Settings - is there an attendee limit i.e. a limit on the number of families that can book per timeslot? If so, has another family already booked this timeslot?
   
   
   
   
3. Check your Tour Calendar Set Up - are there any blockouts covering this time period? 
   
   
   
   
   
4. Ensure you have configured the correct timezone for your centre's tours. 
   
   Select Settings in the header menu, choose your centre and then edit the timezone under the 'Centre Profile' menu. 
   
   

If you are still having trouble, please contact our friendly Support Team by emailing support@mywaitlist.com.au