How to Manage Unsubscribers from Email Campaigns

What to know:

• There is an unsubscribe link in each footer that is sent out with your email campaign. MyWaitlist does not allow you to remove this link as it is a requirement under Australian Spam Regulations.
  
  
• When a contact unsubscribes, this means they unsubscribe from all email campaigns from your login account. However, they will still receive transactional system emails i.e. non-marketing emails such a: enrolment offers and confirmations, reminders to maintain active status, and tour notifications.
  
  
• If you are a group user and creating a campaign on behalf of multiple childcare centres, when a contact unsubscribes, this means they are unsubscribing from your login account and its emails only. They will still remain subscribed to the individual childcare centre and its emails. 

To view a complete list of Unsubscribers

1. Click on Campaigns in the header menu

2. Click on Unsubscribe List on the left-hand sub-menu

To view a list of unsubscribers per Email Campaign

1. Click on Campaigns in the header menu

2. Click on Campaigns on the left-hand sub-menu

3. Click the Report  icon on the right-hand side of the Campaign you wish to review

4. Click the List menu on the upper right-hand side

5. Check the tickbox Unsubscribed to review which of your recipients unsubscribed from your campaign

How to unsubscribe a child profile manually

1. Search for your contact in your Lead/Waitlist tab and view their carer summary page.

2. Select the Subscribed button in the profile. The contact is unsubscribed if the profile is showing the button instead.

Note: Unsubscribed families will not receive automated emails, waitlist reminders, campaigns, or bulk emails.