MyWaitlist can track services' active waitlists by automatically emailing parents at a frequency chosen by the centre. These will prompt families to keep their applications up to date.
Changing the frequency of waitlist status reminder emails
Administrators can change the frequency of waitlist status reminder emails and when they start to be sent (in relation to the care required date).
1. Navigate to Settings.
2. Select Edit on the service applicable.
3. Select Automation Settings.
4. Select the preferred frequency for each category by selecting the answer section.
5. Once confirmed, select Apply to save the changes in the settings.
Example of Automatic Status Reminder Emails
Below are the reminder email templates that can be edited by centre admins or directors. To edit the reminders/automated emails, view this handy guide: Settings: Customising Email Templates
Offer Expiry
Waitlist Reminder to Confirm Status
Waitlist Reminder of Inactive Status
Sent 7 days after if a parent does not click the link from the Waitlist Reminder to Confirm Status email.
What will happen if I switch my automated reminders on after having them off for a long time?
Administrators will probably notice that a lot of families have not been regularly updating their waitlist without these regular reminders. Your waitlist may be outdated with many uninterested families.
When the setting is turned ON, families will receive their first reminder email to confirm their status (any parent who hasn’t updated their waitlist in the timeframe you have prescribed in the setting will receive this reminder email). Within 7 days, if they still haven’t responded, they’ll receive the second reminder email notifying them that they are now inactive.
Keep an eye on the Recent Notifications Report to see if any families are switching to inactive.
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