MyWaitlist keeps track of services active waitlists by automatically emailing parents at a frequency chosen by the centre. These will prompt families to keep their application up to date.
Changing the frequency of waitlist status reminder emails
Administrators are able to change the frequency of waitlist status reminder emails and when they start to be sent (in relation to the care required date).
To do so, administrators will:
1. Navigate to ‘Settings’
2. Select 'Edit' on the service applicable
3. Select ‘Automation Settings’
4. Administrator will input their frequency for each category by selecting the answer section
5. Once ready, select 'Apply' to embed on the system
Example of Automatic Status Reminder Email
Below is the reminder email template that can be edited by centre admins or directors. This can be done in the Email Templates under Settings. These are seen from the family perspective.
What will happen if I switch my automated reminders on after having them off for a long time?
Administrators will probably notice that a lot of families have not been regularly updating their waitlist without these regular reminders. Admins list may be outdated with many uninterested families. When they do switch the setting to ON, families will receive their first reminder email to confirm their status (any parent that hasn’t updated their waitlist in the timeframe you have prescribed in the setting will receive this reminder email). Within 7 days, if they still haven’t responded, they’ll receive the second reminder email notifying that they are now inactive.
Keep an eye on the centre Notifications Report to see any families switching to inactive.
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