Settings: Waitlist Fee

Services can charge families a fee to hold a waitlist application at their service. This will be charged to the families via email and can be paid through Bank transfer, or if the service is integrated with Debit Success, families can pay through a link in their email or Parent Portal account. 

To create a waitlist fee:

1. Click on Settings in the header menu and Edit on the selected service.

2. Select Waitlist Fee from the left-hand menu.

3. Check the box Charge waitlist for all centres and enter the Fee Amount ($AUD)

4. If payment is to be made through Bank Transfer, input the BSB and Account number for the receiving account. If you would like to use Debit Success to collect waitlist fees in MyWaitlist, please reach out to support@mywaitlist.com.au for assistance.

7. Click the Apply button to save the changes.

Adding families to the waitlist after payment

Paid via Bank Transfer

All families will be marked as Pending until the administrator has manually checked that payment has been received into the bank account. Parents will be asked to send a photo of the payment receipt as proof of payment.

When a successful payment is made, the system will send a payment notification to the service. Please see below sample email

You can mark the child as Waitlisted. This is done by clicking on the Add to Waitlist button at the top right of the child's profile. See below.

Paid via Debit Success

All families will be marked as Pending until the payment has been cleared from Debit Success. The system will automatically move the family from Pending to Waitlisted.  You can check your payment report through Settings > Debit Success Transactions