Settings: Email Settings

Important Update: Due to Microsoft’s decision to permanently disable Basic Authentication for SMTP, services will no longer be able to send emails from your configured email address using Microsoft (Outlook/Office365) credentials. Microsoft will be implementing these changes beginning March 1st, 2026, and completing April 30th, 2026. You can read Microsoft’s announcement for more information.

Please reach out to support@mywatilist.com.au if you wish to have the 

When communicating with families with the MyWaitlist system, by default, the from and reply email addresses will align to the one set up in the centre settings. If administrators would like to customise these settings. They can navigate as follows:

1. Click on Settings in the header menu and Edit on the selected service.

2. From the left-hand side menu, select Email Settings

4. To update the email from and reply, administrators will tick the checkbox Use Custom SMTP Settings

5. In the drop-down, input the details in the categories below:

• From Name
• From Email
• Reply Email
• Outgoing SMTP Server
• Type of Encryption
• Outgoing SMTP Port
• SMTP Authentication
• SMTP Username
• SMTP Password

6. Once completed, click Save Changes

Note: You can use the Test Connection tab to send out a test email and ensure that the SMTP settings are configured correctly.