How to Confirm an Offer

When you are ready to confirm a place for a parent, find their waitlist application. You may want to clear the default waitlist status to view all the Offered statuses.

and click on the action button ‘View’ and then click the drop-down option ‘Confirm’. You may do this in two ways. See screenshots below.

• Waitlist Dashboard – Grid View

• Carer Summary Page – Individual Application View 

This will bring up the confirmation screen for you to review the details of the offer and make any changes before sending the confirmation email. Select Next when ready.

You will then preview the email, and make any changes to the email text as needed before clicking on Confirm.

Note: If you have attachments in your offer email template, they are not viewable in this preview but they will be sent to the parent. This assumes that you have already set up your standard Offer Confirmed email template and added relevant attachments. If you haven't customized your email template, click here to learn how.

If you chose to connect your Debit Success with MyWaitlist and collect enrolment fees, Offers will automatically move to a Confirmed status once payment has been cleared. Offers will automatically expire on the expiry date set when payment is not received.

What is the difference between an Offer Letter and a Confirmation Letter?

Offer letters generally detail the terms and conditions a family will need to comply with in order to secure enrolment with a service. These conditions may be in the form of a:

a) Bond payment

b) Enrolment fee

c) Written acknowledgement/response

d) Signed agreements and forms

When a family has complied with the terms and conditions of an offer letter, services will need to Confirm the enrolment, as detailed above. Confirmations are formal correspondence that notifies a family that a place has been secured and rearticulates the enrolment days and commencement dates that a family is agreeing to.

In some cases, services may like to bypass offers and confirm a position more immediately. This may be necessary if a family has accepted a position on-the-spot e.g. by paying a bond/fee or completing enrolment forms straightaway.