Troubleshooting: SMTP FAQ's

My SMTP settings are not working.

1. Check your username and password

You must enter the email address and the password, for the mailbox you are trying to access and send emails from. If you have updated your password recently, the MyWaitlist system will also need to have these updated credentials. 

Once you have updated these credentials, ensure you 'Save' your changes before running any test emails. 

2. Ensure you have selected the correct outgoing mail server and assigned the correct settings.

• Some users may be using the Microsoft Outlook software application to access another email service provider such as Gmail. Please ensure you configure your settings for your actual email server provider. Refer to the table listed below.

Important Update: Due to Microsoft’s decision to permanently disable Basic Authentication for SMTP, services will no longer be able to send emails from your configured email address using Microsoft (Outlook/Office365) credentials. Microsoft will be implementing these changes starting beginning March 1st, 2026, and completing April 30th, 2026. You can read Microsoft’s announcement for more information. 

3. (Gmail users only) - Allowing the MyWaitlist App to access your account

For Gmail clients, you will need to allow access to our MyWaitlist app by decreasing your security settings and allowing 'less secure apps'.

See here for steps to undertake:
https://myaccount.google.com/lesssecureapps

** Kindly note, if you have two-factor authentication turned on, this setting may be overridden.