Troubleshooting: Family's Active Status Link

Question: My family cannot maintain their active status. The link in the email does not work.

Waitlist Status Reminder Emails to Stay Active

MyWaitlist keeps track of your interested families by automatically emailing parents to remind them that they are still waitlisted at your service. This email prompts them to confirm if they still require care. If their care date passes, they will continue to receive reminder emails until they are offered a place or become inactive. To read more about this process, and to adjust the frequency of the emails, click here.

Waitlist Reminder to Confirm Status Email Template Sample

How to Ensure your Reminder Emails include the Correct Hyperlink:

1. Navigate to and select the Settings tab from the header menu.
2. Select the service you wish to manage by selecting the Edit action button.
3. Click on Email Templates on the left-hand sub-menu
4. Click the pencil icon next to the template. Make sure to check the two waitlist reminder email templates:

• Waitlist Reminder to Confirm Status
• Waitlist Reminder of Inactive Status
  
  

4. Check if the Confirm Requirements link is correct. Click the hyperlink, then select Edit Link from the small menu bar that pops out.

Note: This placeholder creates a system-generated link unique to the child's profile. Therefore, this link should contain @{ConfirmUrl} or @{ReviewUrl} instead of an actual URL link.

DO NOT COPY & RE-PASTE placeholder hyperlinks from the template to another program, such as MS Word. Notepad, etc., as it will break the link, and carers will not be able to confirm their status.

How to generate the link in your Waitlist Reminder Emails:

1. In the template, click the placeholder button and select the Link to Confirm Status/Link to Review.

2. Click Save when complete.

Handy Tips:

• DO NOT COPY & RE-PASTE placeholder hyperlinks from the template to another program, such as MS Word. Notepad, etc., as it will break the link, and carers will not be able to confirm their status.
• When testing links generated by the system from the email templates, ensure you are logged off as an administrator from the MyWaitlist system. Or use a different browser, or use an incognito tab.