Troubleshooting Guides
Find the answers to potential issues you may encounter when using the system.
- My families cannot maintain their active status, the link in the email does not work.
- My SMTP settings are not working.
- How do I add or update my billing information (credit card)?
- Why is my form not working on my website?
- I forgot my password, how do I reset it?
- Why are my emails landing in spam/junk folders?
- I cannot see my waitlists or leads.
- I cannot see my tour timeslots on my website tour booking form.
- I have another centre that would like to use MyWaitlist. How do I sign them up?
- I can't connect my PayPal Business Account.