Tour Feedback Report

What does the report show?

It records the results of the Tour Feedback Survey. It records the Overall Tour Rating given by families using the 1–5 star rating system. It is presented in a line graph.

To set your tour feedback questions, see the article How to Create a Tour Feedback Survey

To review feedback from individual families, see the article How to View the Results of a Family’s Tour Feedback Survey

What is it useful for?

• Evaluating the success of tours and touring staff
• Benchmarking service quality
• Analysing public perceptions of the service and its quality

Use the filter function to narrow your criteria. Reach out to our support team about setting up a Reporting Hierarchy. For multi-service accounts and top-level users, you may like to view your waitlist information according to state, areas, regions etc.

You may also select and unselect the tour feedback questions legends below the graph to show only specific tour feedback reports. For example, the selection below will only show the graph for question 1 on your tour feedback, as the others are unselected.