What does the report show?
It records the results of the Tour Feedback Survey. It records the Overall Tour Rating given by families using the 1 – 5 star rating system It is presented in a line graph.
To review feedback from individual families, see the article 'How do I view the Results of a Family's Tour Feedback Survey?'
What is it useful for?
- evaluating the success of tours and touring staff
- benchmarking service quality
- analysing public perceptions of the service and its quality
Use the filter function to narrow your criteria. See your account manager about setting up a Reporting Hierarchy. For multi-service accounts and top-level users, you may like to view your waitlist information according to state, areas, regions etc.